Telecom Partner provides professional support for Customers requiring 24/7 emergency response and also for scheduled tasks. Our support we deliver on collocation sites and directly on end-Customer Locations.
With Our Remote Hands you can:
- deliver services quickly
- fast response to emergencies
- reduce travel costs
Our Scheduled Tasks cover:
- Hardware installation, Moving Equipment
- Network router and switch configuration
- Moving or securing network cables
- Inventory management and labeling
- Removal unused equipment
- Handling shipping and receiving requests
Our 24/7 Emergency Response cover:
- Server refreshes and reboots
- Hardware and software replacement or installation
- Power cycling
- Device status observation / Visual inspections
- Accompanying visitors
- Emergency patching
- Incident response